Job Position

Food Runner

Food Runner Position Description

At Bib’s Ribs, we’re passionate about delivering exceptional barbecue and creating a fun, family-friendly dining experience. As a Food Runner, you’ll play a key role in ensuring our guests enjoy a seamless and high-quality dining experience. You’ll act as the connection between the kitchen and the dining area, ensuring that orders are delivered promptly, accurately, and with a warm smile.

We’re looking for team members who thrive in a fast-paced, multicultural environment and are eager to gain lifelong skills in hospitality. At Bib’s Ribs BBQ, teamwork, perseverance, and a dedication to the customer experience create endless opportunities for growth and professional development.

Essential Responsibilities

• Performs guest services by delivering food orders from the kitchen to the guest rapidly, accurately, and following the standards set by the restaurant
• Exhibits an outgoing personality and promotes a warm, inviting atmosphere
• Must be able to read and organize tickets
• Safely handles food trays, tray stands, expo garnishments and sauces
• Completes required side work in a timely manner, and perform light restaurant cleaning duties
• Acts as a contact person between Front of House staff and Back of House staff
• Assists Host, Busser, and concierge when needed
• Ability to transport food from kitchen to appropriate guest by utilizing food trays
• Must be able to effectively communicate and interact with Guests, other service team members and management
• Ability to interact and communicate with team members in a fast paced, high stress environment.
• Must practice safe food and beverage handling and cleanliness at all times.
• Maintain regular attendance in compliance with Bib's Ribs attendance policy.
• Attend all required trainings and meetings.
• Must be available to work evenings, weekends and holidays.
• Maintain high standards of personal appearance by following the Bib's Ribs Food Runner Dress Code requirements
• Have complete knowledge of the food menus, floor plan, table numbers and stations

Required Skills and Qualifications

• High School diploma or equivalent preferred
• 6 months experience as a Food Runner or similar position preferred
• Fluent in English
• Strong knowledge of commonly used concepts, practices and procedures in a restaurant setting.
• Relies on experience and judgment to make effective decisions
• Strong interpersonal and communication skills
• Exhibits teamwork at all times
• Ability to work in a fast paced environment
• Ability to balance a full food tray
• Ability to memorize the food menus
• Excellent organizational and problem solving skills
• Ability to multitask
• Attention to detail, cleanliness and safety
• Patience and customer-oriented approach
• Responsible and trustworthy

Physical Requirements

• Lifts 10 lbs constantly, up to 25 lbs frequently, up to 50 lbs occasionally.
• Lifting from the floor to shoulder occasionally and overhead frequently
• Exposed to cleaning products
• Color and depth perception required for vision. Needs both near and far sight
• Twists and reaches constantly
• Grasps objects to move and manipulate constantly
• Stands and walks constantly inside and outside of the restaurant
• Listen to and comprehend instructions from guests and team members over background restaurant and equipment and noise constantly
• Frequent hand washing required
• Ability to be mobile on your feet for a minimum of 6 hours

EQUIPMENT USAGE Requirements

• Bus tubs, serving trays, , tray stands, tables, chairs, high chairs, glass rack, dish machine, garbage cans, food products

WORKING ENVIRONMENT

• Typical restaurant environment, heat and air conditioning, cold in freezer and walk in refrigerator.
• May experience sudden changes in temperature while seating guests outside or performing opening procedures

Team Environment

Teamwork is at the heart of everything we do at Bib’s Ribs. As a Food Runner, you’ll collaborate with servers, bartenders, bussers, hosts, and managers to create an exceptional dining experience for our guests. Open communication, mutual respect, and a shared commitment to hospitality define our workplace culture.

Disclaimer: The above description outlines the primary duties and requirements of the position. It is not exhaustive and may be subject to change as the needs of the business evolve. Employment remains at-will.

About Employer

Bib's Ribs

Summary

Located in East Stroudsburg, PA, Bib's Ribs offers a welcoming, family-friendly atmosphere that makes it a go-to spot for locals and visitors alike. Whether you're craving a quick bite, a hearty BBQ feast, or a fun outing with friends, Bib's Ribs delivers an unforgettable dining experience.