Job Position

Server

Server Position Description

At Bib’s Ribs, we’re passionate about delivering exceptional barbecue and creating a fun, family-friendly dining experience. As a Server, you perform guest services by taking orders, serving food and beverages to guests promptly. It is our Servers who ensure guest satisfaction.

We’re looking for team members who thrive in a fast-paced, multicultural environment and are eager to gain lifelong skills in hospitality. At Bib’s Ribs, teamwork, perseverance, and a dedication to the customer experience create endless opportunities for growth and professional development.

Essential Responsibilities

• Responsible for greeting Guests within 30 seconds to 1 minute, in a friendly manner, making a positive first impression, making eye contact with a warm smile, using names wherever possible, (VIP)
• Performs guest services by taking orders, serving food and beverages to the guests promptly and following the standards set by the restaurant
• Exhibits an outgoing personality and promotes a warm, inviting atmosphere
• Follows the Bib's Ribs Steps of Service
• Must be able to effectively communicate and interact with Guests, other service team members and management
• Must be able to pre-bus and bus tables, complete required side work in a timely manner, and perform light restaurant cleaning duties
• Must practice safe food and beverage handling and cleanliness at all times
• Must observe Pennsylvania Liquor Control Board service guidelines and maintain a current RAMP Training certificate.
• Must be able to transport food orders from kitchen to appropriate guest
• Safely handles service equipment such as knives, coffee maker, soda gun, etc.
• Explains menu items and terms and provides suggestions to guests when asked, upselling as available
• Must be able to accurately input orders into POS terminal, handle money, make changes, and process credit card payments
• Must be able to read and organize tickets
• Ability to interact and communicate with team members in a fast paced, high stress environment
• Maintain regular attendance in compliance with Bib's Ribs attendance policy
• Attend all required trainings and meetings.
• Must be available to work evenings, weekends and holidays
• Maintain high standards of personal appearance by following the Bib's Ribs Server Dress Code requirements.
• Have complete knowledge of the food menus, drink menus, floor plan, table numbers and stations.
• Assists Host, Bartender and Food Runner whenever necessary
• When Guests are leaving, thank them for coming, using names wherever possible (VIP)

OTHER FUNCTIONS

• Other duties assigned by manager or supervisor on duty
• Must adhere to company uniform and appearance policy

Required Skills and Qualifications

• High School diploma or equivalent preferred
• 6 months of experience as a Server or similar preferred
• Ability to memorize food and drink menus
• RAMP Training Certification
• Fluent in English
• Strong knowledge of commonly used concepts, practices and procedures in a restaurant setting.
• Relies on experience and judgment to make effective decisions
• Strong interpersonal and communication skills
• Exhibits teamwork at all times
• Ability to work in a fast paced environment
• Excellent organizational and problem solving skills
• Ability to handle cash accurately
• Ability to multitask
• Attention to detail, cleanliness and safety
• Patience and customer-oriented approach
• Responsible and trustworthy

Physical Requirements

• Lifts 10 lbs constantly, up to 25 lbs frequently, up to 50 lbs occasionally.
• Lifting from the floor to shoulder occasionally and overhead frequently
• Exposed to cleaning products
• Color and depth perception required for vision. Needs both near and far sight
• Twists and reaches constantly
• Grasps objects to move and manipulate constantly
• Stands and walks constantly inside and outside of the restaurant
• Listen to and comprehend instructions from guests and team members over background restaurant and equipment and noise constantly
• Frequent hand washing required
• Ability to be mobile on your feet for a minimum of 6 hours

EQUIPMENT USAGE REQUIREMENTS

• iPad, computer/POS (Point of Sale), desk supplies, telephone, bus tubs, trays, tables, chairs, high chairs, coffee maker, soda gun, water pitcher, ice buckets, glass rack, dish machine, garbage cans, food products
  

WORKING ENVIRONMENT

• Typical restaurant environment, heat and air conditioning, cold in freezer and walk in refrigerator.
• May experience sudden changes in temperature while seating guests outside or performing opening procedures

Team Environment

Teamwork is at the heart of everything we do at Bib’s Ribs. As a Food Runner, you’ll collaborate with servers, bartenders, bussers, hosts, and managers to create an exceptional dining experience for our guests. Open communication, mutual respect, and a shared commitment to hospitality define our workplace culture.

Disclaimer: The above description outlines the primary duties and requirements of the position. It is not exhaustive and may be subject to change as the needs of the business evolve. Employment remains at-will.

About Employer

Bib's Ribs

Summary

Located in East Stroudsburg, PA, Bib's Ribs offers a welcoming, family-friendly atmosphere that makes it a go-to spot for locals and visitors alike. Whether you're craving a quick bite, a hearty BBQ feast, or a fun outing with friends, Bib's Ribs delivers an unforgettable dining experience.